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Tactical Intel: Frequently Asked Questions
General
Cybersecurity & Risk Management
Strategy & Cost
Break-fix support waits for failure. Managed services prevent it. Your systems are monitored and maintained proactively for a flat monthly fee. Reduce downtime. Improve stability. Align IT with uptime.
Your Service Level Agreement (SLA) defines response targets. For critical business-down issues, expect a response within 30 minutes. For general requests, expect a response within 4–8 hours. Response metrics are monitored continuously to protect your uptime.
Most IT issues (90%+) can be resolved faster via remote access. However, for hardware failures, physical networking, or complex deployments, we provide on-site support to our clients.
Yes. Scale without disruption. Add users, locations, and services as needed. Modular infrastructure and cloud-based management help your environment grow with Azure and Microsoft 365.
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